Privacy Policy

1. Information We Collect

• Account information: name, email address, and password when you register.
• Usage data: features used, prompts submitted, and tokens consumed to improve our service.
• Payment information: billing details processed securely through our payment providers (Stripe/PayPal). We do not store full card numbers.
• Technical data: IP address, browser type, device information, and cookies for security and performance.
• Content you create: AI-generated outputs, saved projects, and uploaded files within the platform.

2. How We Use Your Information

• To provide, operate, and improve the VA Suite 360 platform and its AI tools.
• To process payments and manage your subscription.
• To send transactional emails (account confirmations, password resets, billing receipts).
• To monitor usage for abuse prevention, security, and fair-use enforcement.
• To send product updates and announcements (you may opt out at any time).
• To comply with legal obligations.

3. Data Sharing

We do not sell your personal data. We share information only with trusted service providers necessary to operate the platform (e.g., cloud hosting, payment processors, AI providers such as Google Gemini and OpenAI). These providers are bound by confidentiality agreements and process data only on our behalf.

4. Data Retention

We retain your account data for as long as your account is active. If you delete your account, your personal data is removed within 30 days, except where we are required to retain it for legal or financial compliance purposes.

5. Your Rights

• Access: request a copy of the personal data we hold about you.
• Correction: update inaccurate or incomplete information via your account settings.
• Deletion: request deletion of your account and associated data.
• Portability: request an export of your data in a machine-readable format.
• Opt-out: unsubscribe from marketing emails at any time via the link in any email.

6. Cookies

We use essential cookies to keep you signed in and maintain session security, and analytics cookies to understand how the platform is used. See our Cookie Policy for full details.

7. Security

We use industry-standard security measures including TLS encryption in transit, bcrypt password hashing, and access controls. No method of transmission over the internet is 100% secure; we strive to protect your data but cannot guarantee absolute security.

8. Children's Privacy

VA Suite 360 is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by a notice on the platform. Continued use of VA Suite 360 after changes take effect constitutes acceptance of the updated policy.